Quotations

Quotations are valid for 28 days unless otherwise requested.

All quotations are offered subject to suitable vehicles being available when the quotation is accepted.

Where quotes have additional services such as ferry/tunnel crossings etc, Mil-Ken Travel Ltd will book these if requested as the customer’s agent. Therefore, the terms and conditions of the supplier are binding. Any additional services requiring payment on booking will be charged as a non-refundable deposit. 


Booking Confirmation

Confirmation of your booking would normally be accepted by telephone unless otherwise requested. Confirmation by Mil-Ken Travel Ltd will be sent in the form of an Invoice and copy of the Private Hire document.


Routes and timings

Unless a specific route is requested by the customer the most direct route to the destination will be used.

We are happy to offer advice on predicted journey times, but cannot be held responsible for any delays due to roadwork’s, road closures or other unforeseen circumstances. 

It cannot be assumed that the coach will be available for your use between outward and return journeys unless specifically agreed.  Departure and return times to be agreed before departure.

Mil-Ken Travel Ltd reserve the right to provide a larger vehicle than specified when quoting at no additional cost to the customer.

Complying with the law

Drivers must adhere to strict rules governing their driving hours as well as the frequency and duration of rest breaks. Mil-Ken Travel Ltd will plan your journey to comply with these laws, and it is the Customers responsibility to ask their passengers to adhere to these regulations.
Our Drivers will endeavour to accommodate any last minute changes, but only if this can be done safely within the European Driving Regulations.

All our vehicles are fitted with seat belts which by Law must be worn whilst the vehicle is in motion.



Your Property

We are happy to carry passenger’s luggage, but please note there is a limited amount of storage space available on a coach. If you anticipate that your group will be travelling with an excess amount of luggage (more than one large suitcase per person, musical instruments etc), please advise us at time of booking. Please note valuables should never be left unattended on the coach.


Payment terms

Our standard payment terms are as follows:
Account Customers payment is due 30 days from the date of the journey.
Non-Account Customers payment is due 7 days prior to departure.

Any deposits requested for additional services (ferry/tunnel bookings etc.) must be paid on booking.


Cancellation by the Customer

In event of Customer cancellation the following charges will apply.
Cancellation up 1 week prior to departure                  No fee
Cancellation 48 hours to 7 days prior to departure    25% of invoiced amount
Cancellation 24 to 48 hours prior to departure      50% of invoiced amount
Cancellation on day of departure  Non refundable

Deposits for additional services (ferry/tunnel bookings etc.) are non-refundable.


Complaints

Although, we strive to provide our customers with the best service we can, from time to time things may not go as planned. If you are unhappy about any element of your journey please speak to our Driver who will endeavour to resolve the matter to your satisfaction. If you are still dissatisfied please contact us in writing as soon as possible after your journey.


Smoking & Alcohol

The drinking of alcohol is not permitted on our coaches and as from 1^st July 2007 the law states that smoking is not allowed on vehicles used by the General Public.